Health Facility Security Guard Services

Health Facility Security Guard Services in Toronto

Healthcare teams work at capacity every moment to ensure that each patient in their care receives competent and compassionate attention. Despite their best efforts, hospital and care facility workers are often faced with stressful encounters with patients and visitors which may take time to resolve without support.

Healthcare facilities are unique environments which require specific training and tactics from security guards. Owl Security provides guards trained in de-escalation techniques, non-violent intervention skills, and proper customer service etiquette. Our guards are trained to recognize potential signs of aggressive behaviour, interact with that person in a positive manner, and de-escalate the situation before it becomes a hazard.

Security Services for Everyone's Safety

Professional security guards are used in facilities where general vigilance is required, or where a patient who is potentially violent or a flight risk may be assigned a guard to ensure the safety of both the patient and staff. Some instances include:

Medical Causes

There are medical causes of uncharacteristic behaviours in hospital patients, including degenerative diseases such as dementia. These patients are often not in control of their behaviour when they are not lucid and need to be kept safe. Security guards have many strategies to effectively communicate with confused, angry, or disoriented patients.

Drugs and Alcohol

Many difficult situations in hospital settings result from drugs and alcohol — producing unpredictable behaviour that is not easily controlled. Security guards are critical in these instances, as subduing the threat requires detaining the subject safely to ensure the wellbeing of those in the vicinity.

Verbal Conflict

Many people in hospital are under the effects of stress and fear. Where tensions are high, a security guard intervenes to diffuse the intensity of conflict and promote a resolution. Non-patient participants may be removed from the facility by personal escort.

Hospital Security — A Fine Line

Hospitals are both well-secured and at risk. Any member of the public can enter as a visitor day or night. While the majority of entrances are locked after visiting hours, the emergency ward and ambulance bays remain necessarily open at all times. What results is the potential for someone to enter the building and become combative to staff or other patients.

All Hospital Property

Our security guards protect the safety and wellbeing of those within the hospital facility, as well as outside. Parking lots and potential hiding areas are part of foot patrol procedures. Each security guard is connected to their team by two-way radio and can call for reinforcements at any time.