Retail Loss Prevention

Retail Loss Prevention in Toronto & Mississauga

Owl retail security guards are highly experienced security professionals screened and selected to ensure that their service abilities perfectly match the type of retail and loss prevention our clients require. Our management team has designed and adapted our retail and loss prevention security services to provide a highly responsive service to reduce and deter theft in a modern market.

Owl retail and loss prevention guards operate in many diverse outdoor and indoor settings. Their shared expertise includes excellent communication and people skills, undercover operations, and a wide depth of knowledge on apprehension and arrest procedures. Both uniform and plain-clothes guards are available for either full-time or short-term operations.

What Is It About Retail?

When it comes to security, retail has several unique challenges. Retail stores have customers entering and exiting virtually non-stop throughout the day. Since it is unusual to have a staff-to-customer ratio that allows monitoring of each customer, monitoring change rooms and front-end becomes not only difficult — but ultimately impossible to do well.

Overwhelmed staff during busy periods like the Christmas season may further complicate security. New employees unfamiliar with the store's security systems are more likely to miss suspicious behaviour or wave a customer through when an alarm rings. With increased inventory and more foot traffic, opportunistic thieves are quick to move in.

Value in Professional Security Guards

At Owl Security, we understand the challenges of running a business. Our security guards are available to oversee your retail store around the clock, including patrolling parkades and monitoring security footage. As security professionals, our guards are trained to diffuse and de-escalate conflict, apprehend suspects, and escort problem patrons off the premises.

Observation is key — it allows us to predict and intervene early in a conflict or dispute before it becomes an event that could harm your customers, staff, or the reputation of your business. Although security is our first priority, we are also working to represent your company and add value to your customer service efforts. For that reason, we are pleasant, welcoming, and approachable to all your customers.

Common Retail Security Mistakes

Security should not rely on stand-alone systems, but should have several layers that work together — video, alarm, and foot patrol. Video footage of a theft in progress is helpful in identifying suspects, but does little to stop the crime if there isn't anyone to respond quickly. Before you implement a new security system, consult with our professionals for advice and recommendations. It could save you time and money.